Terms and Conditions
Product Safety and Usage Disclaimer:
Non-Edible Products:
All of our water-based products are strictly non-edible and are not intended for human consumption. They contain materials that may be harmful if ingested.
Allergic Reactions
Individuals with known allergies or sensitivities should exercise caution when using our products. If you experience any allergic reactions or discomfort, discontinue use immediately and seek medical attention.
Disclaimer of Liability
Adhesive Apothecary disclaims any liability for personal injury, property damage, or other damages arising from the use, misuse, or inability to use our products. This includes, but is not limited to, allergic reactions, ingestion, or any unforeseen consequences.
General Terms and Conditions
Turnaround Time (TAT)
All orders typically ship within 3-5 business days, excluding weekends and holidays. Shipments are processed in the order that they are received.
Order Confirmation
For information regarding your order status or confirmation, kindly refer to the "Orders" section within your account on our website.
Shipping to Canada
Yes, we do offer shipping services to Canada.
Wholesale Inquiries
For wholesale inquiries, please contact us via email. Please note: We will not sell our products without the label for resale.
Compatibility with Epoxy Alternatives
Our products are water-based and can be seamlessly used with epoxy alternatives.
Package Insurance and Liability
While all packages include insurance for your items, we are not responsible for events occurring during transit with USPS/UPS. In cases of loss or damage, we recommend filing a claim with the carrier. We will only process refunds or send replacement products after the case is closed and the package is officially deemed lost or damaged. Please keep us informed via email once a claim is filed.
Order Modifications and Shipping Inquiries
Orders cannot be modified once placed, and shipping cannot be combined.
Reporting Issues with Received Packages
You have a 5-day window from receiving your package to report any missing, damaged, or defective items. If a return is approved, a return shipping label will be provided, and the item must be shipped back within 5 days to be accepted.
Product Availability and Discontinuation
Product availability is subject to change and that we reserve the right to discontinue or modify our product lineup at any time. Should a product be discontinued, it will not occur while there are orders pending for them.
Reselling and Usage Restrictions
Reselling our products on your website is prohibited unless a prior agreement has been reached with us. You may destash in a destash group, but pricing must not exceed our listed prices.
Wholesale Product Return or Adjustment
For wholesale purchases, if products are no longer needed for the intended purpose, please email us to discuss repurchase or explore new contractual terms for product usage.
Chargeback Policy:
In the event that a customer initiates a chargeback with their financial institution for a valid or invalid reason, we reserves the right to take the following actions:
- Order Cancellation:
If a chargeback is initiated by a customer, we reserve the right to cancel any existing or future orders placed by that customer without prior notice. This includes orders that have been paid for and not yet fulfilled. - Refusal of Service:
We reserves the right to refuse service to customers who have a history of initiating chargebacks. This includes but is not limited to, declining future orders and prohibiting access to certain features of our website and social media platforms.